Today I did something that I do rather frequently - I mis-dialed the telephone. I'm sure everybody in the world has done that once or twice. Instead of calling the local event planner, as I had planned, I reached JT Auto Glass.
The lady who answered the phone spoke clearly and understandably but I still asked her who I had reached as I was expecting to get the event planner. When I informed her that I had mis-dialed, she offered to look up the correct number for me. I couldn't believe it. What? She was going to go out of her way to help a total stranger who had simply dialed one digit incorrectly?
This is the kind of service that you expect from some mythical company on an old time television program, but not an automotive glass company. What had happened - did I call a television commercial? Holy smokes, this blew me away so much I wrote this whole blog about it.
So, the company I had reached was JT Auto Glass. Next time I have a glass issue I'm going to call them. In fact, I might just call them next time I have a wrong number. This totally impressed the heck out of me.
This is exactly the kind of customer service I want to offer my customers - something so exceptional that they feel compelled to go out and blog about it, or at least tell a friend.
Or as many people as I can. Now I want something to go wrong with my vehicle's glass just so I can call them again and see if the rest of the operation is that well run.